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JTM reserves the right to refund to you the equivalent sum of amount paid by you in the event JTM for any reason is unable to render the delivery service to you through our delivery partners. In such circumstances, JTM offers cash refund to Customers’s bank account. JTM is conferred the right to request documents, including but not limited to the Customer’s Identity Card, for verification purposes during refunding process. JTMhas the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.